Returns and Exchanges PolicyPolítica de cambios y devoluciones

Exchange and Return Policy

At Makery, we are committed to offering the best products in the cosmetics market. With this in mind, we maintain rigorous quality control from production to post-sale service. Our exchange and return process reflects this same dedication to ensure our customers are served with excellence.

Can I return my purchase if I change my mind?

Absolutely! Here’s what to do:
Take a deep breath, enjoy a piece of chocolate, and follow these simple steps:

1. Contact our Customer Service team at fale@makery.com.br within 7 (seven) calendar days from the date of receipt of the product.
2. The product must be returned along with the original invoice.
3. You can choose to exchange the purchased item for another product of equal value.

Not interested in an exchange? How do I get a refund?

No worries! If you prefer not to exchange the product, we’ll refund your payment.
Refunds will be processed according to the payment method you used at the time of purchase:

• For credit card payments: We will request a reversal of the charge from your credit card provider. Please note that card providers may take up to two billing cycles to process the refund.
• For payments made via bank slip: A refund will be issued via a bank deposit into the account of the purchaser. To process this, we will need the following information:
  • Full name
  • CPF (tax ID) number
  • Bank name
  • Bank account number
  • Branch number

The refund will be processed within 10 business days after we receive the necessary details.

What if my product arrives damaged, with defects, or the package is tampered with?

When your order arrives, carefully check the package for any signs of damage, defects, or tampering. If you notice an issue at delivery:

• Refuse the package and clearly state the reason for refusal.
• If you only notice the problem after receiving the package, contact us within 72 hours of delivery.

What if the product doesn’t match my order or is different from what I purchased?

If the product you received is not what you ordered, you have 72 hours from the delivery date to contact us.

• The product must be returned along with the original invoice.
• We’ll do our best to replace the product as quickly as possible, but this depends on stock availability. If the product is no longer available, you can choose a replacement product of equal value or request a full refund.

Please note: The product must remain unopened and unused.

How to contact us?

Reach out to us via our Customer Service team at fale@makery.com.br. Have your order number and CPF (tax ID) ready.